3 days ago
The personal blog of Duncan Double
The essence of the problems is poor usability; taking too much time; interference with face-to-face patient contact; and degradation of clinical documentation.I’m not disputing the need to give an impetus to IT in the NHS, but this does need to be focused on improving clinician satisfaction rather than making work in the NHS more difficult. Otherwise we’re just going to go through another wasteful phase of computer consultants ripping off the NHS.
Rather than delight users, as Apple and Google do regularly, the electronic health record is a towering source of physician dissatisfaction
Though child can operate iPhone, physicians with 7-10 years postcollegiate education are brought to their knees by electronic health records
Physicians are not Luddites, technophobes, or dinosaurs about electronic health records
Only one in three physicians say electronic health records have improved job satisfaction
Medicine is an unusually expert-centric and somewhat arrogant field, so IT companies were slow to embrace user-centered design